A Step-by-Step Guide to Direct Messaging in Crypto Marketing

Danil Persky
Danil PerskyHead of Customer Support
Updated: 09 August 2023
A Step-by-Step Guide to Direct Messaging in Crypto Marketing

Direct Messaging in marketing is all about sending targeted and personalized messages straight to individuals or specific groups through various communication channels. These messages are like magic for tailoring your clients' needs and preferences.

Today, we're diving into how you can use direct messaging to amp up the marketing game for your crypto business.

Think of direct messaging as your golden ticket to forming close and personal connections with potential customers, current clients, or even a particular part of your audience. This approach lets businesses and marketers have real one-on-one chats, share info, present their products or services, and sort out any customer questions or worries.

In a nutshell, direct messaging is like that secret sauce that can add a dash of trust and a sprinkle of connection to make your crypto business thrive.

Direct Marketing Types

Now let's look at some of the most popular direct marketing methods.

1. Email Newsletters

Email marketing is a simple, affordable, measurable way to communicate with your customers. Examples of effective strategies are promotional emails, informational emails, and trigger emails.

2. Mobile Marketing

This type of direct marketing is based on sending promotional materials to mobile device users. With the help of mobile marketing, marketers tell about current offers and sales and inform customers about the order status.

3. Push Notifications

Push Notifications

Source: Bilue.com

Web push notifications are messages sent to users through a browser and appear in the corner of a mobile screen or computer. Push notifications allow marketers to interact with potential customers one-on-one. There's no need to collect email addresses or other personal information. And they identify subscribers by data stored in the browser they use. 

Push notifications substantially influence marketing strategy, effectively boosting customer engagement by enticing users to explore your app or website. Some set of optimal practices of push notifications you can seamlessly integrate into your marketing campaigns:

  1. Harness the potential of personalization and segmentation tools offered by different browsers
  2. Employ push notifications as a nudge to remind customers regarding abandoned shopping carts
  3. Infuse brand icons and captivating images to capture and sustain customer attention instantaneously.

4. Messenger Marketing

With this type of direct marketing, you can create chatbots for popular messengers like Telegram, Facebook Messenger, WhatsApp. Chatbots help brands automate answers to frequently asked questions from customers, allow you to make orders and reservations via chat, and learn more about the company.

Other Types of Direct Marketing

The list doesn't end there. Here are a few more types of direct marketing that companies are using:

5. Social Media Marketing

Brands effectively promote themselves and broaden their reach by leveraging social media platforms. These platforms serve as interactive hubs, facilitating real-time feedback through comments and discussions from the audience.

Regarding connecting with mobile customers, SMS emerges as a budget-friendly option, boasting remarkable open rates reaching up to 98% and response rates soaring as high as 45%.

To improve your SMS campaigns, here are some direct marketing strategies you can seamlessly incorporate:

  • Combine the power of SMS marketing with your other customer engagement tactics, such as email, social media, and push notifications, for a turbocharged marketing approach.
  • Roll out warm welcomes to new opt-ins by enticing them with enticing sales and promotional offers.
  • Fine-tune your messaging strategies through testing and measurement, refining your SMS campaigns for optimal impact.

6. Telemarketing 


Source: United Wolrd Telecome

Telemarketing is the art of reaching out to potential customers through phone calls to showcase specific services or products. This dynamic tool proved instrumental in drawing in leads and monitoring the progress of marketing campaigns.

To orchestrate triumphant telemarketing campaigns, consider these golden practices:

  • Precisely define and comprehend the prospects you're targeting. Did they engage by entering a trade show giveaway or showing interest in an email about your product?
  • Possess a comprehensive understanding of your offerings and the ability to address objections seamlessly during the call.
  • Prioritize active listening to foster genuine customer relationships, focusing on building rapport rather than solely aiming to clinch a sale.

7. Direct Sales

Direct Sales encompass the distribution of company promotional materials tailored to effectively showcase the brand, products, and services. This approach involves sending out various items such as catalogs, postcards, and letters.

To maximize the impact of your direct sales efforts, consider implementing these strategic tips:

  • Streamline the response process for customers to bolster your conversion rates.
  • Craft a Call to Action (CTA) that is clear and specific, guiding customers on precisely what action to take and how to execute it.
  • Employ persuasive copywriting coupled with attention-grabbing subject lines to distinguish your materials and capture immediate attention.

8. Personal Selling

Personal Selling is another form of direct marketing campaign where a salesperson engages a potential customer in a face-to-face interaction to promote a service or product. While this approach is notably prevalent in B2B marketing, it also finds popularity in retail.

Several advantages underpin the realm of direct personal selling:

  1. Address customer objections by responding to specific concerns or questions, leveraging a nuanced understanding of their issues.
  2. Employ personalized and comprehensive communication to foster relationships and cultivate client trust.
  3. Nurturing a strong rapport through personal Selling increases the likelihood of meeting clients' needs and fostering loyalty in the long run.

Advantages and Disadvantages of Direct Marketing 

Let's examine the pros and cons of the direct marketing strategy:

Advantages and Disadvantages of Direct Marketing

Direct Marketing Strategies

When it comes to discussing the direct marketing strategy, Investopedia encapsulated it succinctly in just a few sentences:

 “A direct marketing pitch that is delivered to the widest possible audience is probably the least effective. That is, the company may gain a few customers while merely annoying all of the other recipients. Junk mail, spam email, and texting all are forms of direct marketing that many people can't get rid of fast enough.”

Let’s check the other steps for effective usage of direct messaging in marketing:

Identify your target audience: Determine the individuals most likely to be interested in your products or services.

Choose the right messaging platform: Select messaging platforms your target audience commonly uses, such as WhatsApp, Facebook Messenger, or LinkedIn.

Personalize your approach: Craft personalized messages that address the recipient by name and show that you understand their needs or interests.

Provide value: Instead of immediately promoting your products or services, focus on delivering value to the recipient. Share helpful information, tips, or exclusive offers relevant to their interests.

Establish a conversation: Encourage two-way communication by asking questions or seeking feedback. Engage in meaningful conversations to build relationships and trust with your audience.

Timing and frequency: Be mindful of the timing and frequency of your messages. Avoid spamming or bombarding recipients with excessive messages. Respect their privacy and preferences.

Call-to-action: Include a clear call-to-action in your messages, directing recipients to take the desired action, such as visiting your website, purchasing, or signing up for a newsletter.

Measure and analyze: Track the performance of your direct messaging campaigns. Monitor metrics like open rates, response rates, and conversion rates. Use this data to optimize your approach and improve future campaigns.

Final Takeaways with Actionable Tips:

  1. Improve and segment your content
  2. Create a lead nurturing strategy
  3. Employ impactful CTAs for both potential customers and returning buyers
  4. Keep customer data updated consistently
  5. Embrace varied marketing techniques for superior results

Read more about marketing strategies in our Complete Crypto Marketing Guide. 


What is a PR campaign in the context of crypto marketing?

In the world of crypto, a PR campaign is like spreading good news about a cryptocurrency project. It's all about using different ways, like news articles, social media, and events, to help people understand and like what the project is doing. 

But it's not just about talking – it's about sharing the important stuff. You'd tell people about the project's goals, how it works, and why it's special. If there are any cool features or partnerships, you'd want to show those off too. The aim is to make people excited and feel good about the project. By doing this, the project gains trust and support from the crypto community and beyond

Why are PR campaigns essential for crypto marketing?

In a nutshell, PR campaigns are the bridge between crypto projects and the public, helping to communicate the project's story, value, and impact. They are pivotal in shaping perception, driving growth, and fostering a crypto ecosystem.

What components should be included in a successful PR campaign for crypto marketing?

A successful PR campaign entails integrating several critical components to navigate the intricacies of the cryptocurrency landscape effectively. These components are essential for visibility, credibility, and engagement within the dynamic crypto community:

Component 1 - Precise Messaging

Your marketing communication should have clear, concise, and purposeful messaging. This messaging should encapsulate the project's value proposition, unique contributions to the crypto ecosystem, and potential impact.

Component 2 -Targeted Audience Segmentation

Analyze your target audience thoroughly to determine its segmentation. Gaining insight into different segments' specific requirements, preferences, and challenges amplifies the campaign's impact and relevance.

Component 3 - Develop Strategic Press Releases 

Well-structured press releases are a fundamental tool for communicating significant project developments, achievements, and partnerships. These releases must adhere to a strategic timeline and emphasize elements aligning with the project's objectives.

Component 4- Integrated Social Media Strategy

A robust social media strategy spans Twitter, Reddit, LinkedIn, and relevant crypto forums. It involves consistent updates, engaging content, and strategic engagement to foster community interaction and brand awareness.

Component 5- Educational Content 

Informative content showcases expertise and contributes to community growth.

How can a crypto project leverage media outlets in its PR campaign?

A marketing team can engage with crypto journalists, influencers, and bloggers via social media. They can establish rapport around your company's product by sharing relevant content and fostering connections. Additionally, offering exclusive interviews provides a platform to highlight your project's narrative and meaningful impact. To facilitate information dissemination, crafting comprehensive media kits with project particulars and contact details can enhance engagement with journalists.

Can PR campaigns be used alongside other marketing strategies for crypto projects?

Absolutely, PR campaigns seamlessly complement other marketing strategies for crypto projects. They work hand-in-hand with social media, content marketing, events, and more, amplifying your project's message, reach, and impact. Integrating PR creates a powerful synergy that enhances credibility, engagement, and overall success. So yes, PR campaigns are vital for creating a comprehensive and effective marketing strategy for your crypto project.

More About Crypto Marketing: 

Influencer Marketing For Crypto Projects 

Crypto ICO Marketing: Strategies for Success in the Crypto World

Content marketing for crypto projects

11 Innovative Methods to Boost Engagement through Social Media

Top 10 AI Products for Marketing and Management to Boost Efficiency

How Podcasts Can Help Your Business Grow

How To Create A Perfect LinkedIn Page For Your Business.

Successful Email Marketing For Crypto Projects.

What is a crypto Press Release and how to write it?

SEO Strategies For Your Crypto Business.

Neural Networks in Marketing: A Comprehensive Guide to the Latest Tools and Techniques


Investopedia, "Direct Marketing: What It Is and How It Works." Link:https://www.investopedia.com/terms/d/direct-marketing.asp

HubSpot: "The Ultimate Guide to Direct Marketing" - Offers insights into different direct marketing methods and strategies. Link: https://blog.hubspot.com/marketing/direct-marketing

Social Media Today: "The Power of Personalized Direct Messaging in Social Media Marketing" - Discusses the impact of personalized messaging in social media. Link: https://www.socialmediatoday.com/news/the-power-of-personalized-direct-messaging-in-social-media-marketing/572079/

Neil Patel: "Push Notifications vs. Email Marketing: Which Performs Better?" - Compares push notifications and email marketing in terms of effectiveness. Link: https://neilpatel.com/blog/push-notifications-vs-email-marketing/

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